Terms and Conditions

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 At eBike585, we take pride in delivering premium electric bikes that are professionally assembled, safety-checked, and fulfilled locally. Because e-bikes are high-value vehicles and are delivered fully built and tuned, our return policy is designed to be fair, transparent, and protective of both riders and manufacturers.

Please review the following carefully before completing your purchase.

Before Fulfillment Begins

Orders may be canceled within 24 hours of purchase, provided the bike has not entered assembly, preparation, or delivery scheduling.

Once an e-bike has been professionally assembled, tuned, or scheduled for delivery, cancellations may be subject to a fulfillment and preparation fee, as technician labor and processing have already occurred.

Due to the nature of electric bikes, we can only accept returns under limited conditions.

To be eligible for a return, the following must apply:

• Return request is made within 7 days of delivery
• Bike has fewer than 5 miles of use
• Bike is in like-new condition
• No damage, wear, or alterations are present
• All original accessories, keys, chargers, manuals, and packaging are included
• 
  

The following items are final sale and cannot be returned:

• Installed accessories (baskets, mirrors, racks, grips, etc.)
• Special-order or reserved inventory models
• Labor services (assembly, tuning, delivery, installation)
• Batteries once used or charged beyond initial setup
• Clearance or discounted items marked “Final Sale”

Please note:

• Delivery fees are non-refundable
• Professional assembly and technician labor are non-refundable
• Accessory installation charges are non-refundable

These services are completed prior to or at delivery and cannot be reversed.

If your e-bike arrives damaged or has a manufacturer defect, please contact us within 48 hours of delivery.

We will work with you and the manufacturer to provide:

• Replacement parts
• Warranty-supported repairs
• Exchange options where applicable

Most issues are resolved quickly through the brand’s warranty process.

eBike585 works in conjunction with our partner brands to assist with warranty coordination and local service support.

Warranty coverage varies by manufacturer but typically includes protection against defects in:

• Frame
• Motor
• Battery
• Electrical components

Normal wear, misuse, or crash damage is not covered.

Approved refunds will be issued to the original payment method once the returned item has been inspected and approved.

Please allow 5–10 business days for processing after return receipt.

Refunds may be subject to restocking fees where applicable.

Because e-bikes are large, heavy items, returns may require:

• Customer-arranged transport, or
• Scheduled pickup (fees may apply)

Return delivery costs are the responsibility of the customer unless the return is due to a verified defect or fulfillment error.

To begin a return request, please contact our team:

Email:
Phone: 

Please include:

• Order number
• Bike model
• Delivery date
• Reason for return
• Photos (if damage is involved)
• 
  

We want every rider to feel confident and excited about their purchase. If you have questions before ordering, our team is happy to help ensure the model you choose is the right fit for your needs.

Policies subject to change. eBike585 reserves the right to approve or deny returns based on condition and eligibility.

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.